I don’t see my premium after the recent update
We apologize for the trouble you’re experiencing! We’re currently transitioning to a new billing system for managing premium subscriptions, and during this process, some users may get logged out of their premium features if they aren’t signed in to the app—especially if you’re using AppBlock on multiple devices.
Please try these steps in this specific order:
1. Check Your Google Play Account
- Open the Google Play Store > Profile picture > Payments & subscriptions → Subscriptions.
- If AppBlock isn’t listed, switch accounts by tapping the arrow next to your name > Select the correct account or add another one.
2. Clear Google Play Store Data
- Press and hold the Play Store icon > App info > Storage & cache > Clear data.
- Remove AppBlock from recent apps and reopen the Play Store.
3. Make sure you’re signed in AppBlock app
- In AppBlock, go to More > Sign in or create an account.
4. Restore Purchase in app
- If signing in did not fix the problem, go to More (Profile) > Troubleshooting > Restore Purchase.
In case the problem persisted, please contact us and select “Problem with Premium” as a reason.
