My mobile banking app/payment app/wallet is blocked, but I didn’t block it
If your mobile banking app, payment app, or wallet is being blocked even though you did not specifically block it, this is likely due to the “Block Device Settings” feature being enabled in Strict Mode.
Why This Happens:
Certain apps, such as banking and payment apps, often require access to authentication services (like fingerprint or password authenticators) in order to function properly. These authenticators sometimes need access to your device’s settings. When AppBlock’s Block Device Settings feature is enabled, it prevents these apps from accessing the necessary settings for authentication, which can lead to the app being blocked unintentionally.
How to Fix It:
To resolve this issue, you can disable the Block Device Settings feature in Strict Mode. Here’s how:
- Open AppBlock.
- Navigate to Strict Mode settings and deactivate Strict Mode.
- Look for the option labeled “Block Device Settings”.
- Disable this option.
Once this is done, your banking or payment apps should no longer be blocked and will be able to function properly.
In case you have set Strict Mode for a long period of time and need to urgently unblock AppBlock, please go to Contact support and select reason “Emergency unblocking” or in case of older versions of AppBlock “I need to unlock my device” for contacting us. We will send you a one-time code that will deactivate Strict Mode and delete the PIN code to enter AppBlock in case you set one up.
