Emergency – What should I do if I am blocked?

Figure out what’s blocking you:

• Schedule/Quick Block without active Strict Mode: Simply adjust or disable the schedule.
• Strict Mode is activated: Fulfill the deactivation condition:
  • Use a Charger, PIN Code, or wait for the Timer/Follow schedules condition to expire (if no PIN/Charger deactivation method is set).

Urgent unblock (Strict Mode deactivation):

• If you don’t have a charger or PIN set, go to Contact support in the app.
• Select “Emergency Unblocking” (or “I need to unlock my device” in older versions).
• We’ll send a one-time code to disable Strict Mode and remove the PIN.

If you have any other problems, don’t be afraid to reach out to us.