How to restore my purchase – AppBlock premium not recognised

Have you paid for Premium and it is not working? Following this short guide should resolve your issue.

Step 1: Check that you are using the correct Google Play Account.

  • Go to the Google Play Store.
  • Tap on your profile picture in the top right corner.
  • Select Payments and subscriptions.
  • Select Subscriptions.

If you do not see AppBlock in the list of active subscriptions, you are signed into the wrong account.

Sign in to the correct Google Play account:

  • Go back to the Google Play Store front page.
  • Tap on your profile picture in the top right corner.
  • Tap on the arrow on the right, next to your name and email address.
  • Select the account you want to use or select Add another account if you don’t see the account you want to use there.
  • Recheck if AppBlock is in the list of active subscriptions. (Using the instructions in step 1).

If you see AppBlock in the list of active subscriptions, you are using the correct account.

Step 2: Clear the Google Play Store data.

  • Tap and hold the Play Store icon.
  • Tap on app info or the information icon (i). This depends on the device.
  • Select Storage & cache.
  • Clear data.
  • Remove AppBlock from the recent applications.
  • Open Google Play.

Step 3: Go to AppBlock and check that Premium is working. Newly, if Premium is active, you will see My subscription in the tab More.   

Note: If it still isn’t working, repeat Step 1 to ensure that clearing the data did not set a different account as the main one.

Note: In earlier versions of AppBlock, settings are found in the left menu. 

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