Emergency – What should I do if I am blocked?

Figure out what’s blocking you:

• Schedule/Quick Block without active Strict Mode: Simply adjust or disable the schedule.
• Strict Mode is activated: Fulfill the deactivation condition:
  • Use a Charger, PIN Code, ask your Approval contact to deactivate SM for you or wait for the Timer/Follow schedules condition to expire (if no PIN/Charger/Approval deactivation method is set).

Urgent unblock (Strict Mode deactivation):

1. Open the AppBlock app and go to Contact support.
2. Type “Contact support” in the chat to skip the chatbot and access the support form.
3. Select “Emergency Unblocking” 
4. The first time you do this, you’ll be guided through a short emergency flow with a few questions.
   • Once completed, Strict Mode will be disabled once.
   • If you need to use it again in the future, you’ll be asked to rewrite a specific string at the end of the flow to prevent you from bypassing the Strict Mode easily.

If You’re Using an Older App Version (below 7.5.2):

If your version doesn’t include the emergency flow, we can help you manually.
We’ll send you a one-time unlock code to disable Strict Mode and remove the PIN (if one was set).

If you have any other problems, don’t be afraid to reach out to us.