AppBlock on iOS

If the PIN code to open AppBlock is forgotten, follow these steps to reset it:

1. Open AppBlock: Launch the AppBlock app to display the PIN code screen.
2. Tap the AppBlock Logo: Swiftly tap five times on the AppBlock logo above the PIN entry bar.
3. Enter the Unlock Code: A pop-up window will appear where you can enter an unlock code.

To receive this unlock code, please contact our support team using the “Emergency unblocking” or in case of older versions of AppBlock “I need to unlock my device” reason for contacting us to receive a one-time unblocking code.

If your apps are still blocked even after uninstalling AppBlock, it can sometimes happen because the system doesn’t immediately recognize that AppBlock is no longer managing the blocks.

iOS handles this component directly, so we can’t guarantee it will always work perfectly. If an app remains blocked, you can try refreshing your blocking settings within the AppBlock app. Here’s how:

For AppBlock version 3.7.0 and older:

1. Open AppBlock: Launch the AppBlock application on your device.
2. Navigate to the Blocking Tab: Tap on the “Blocking” tab within the app interface.
3. Pull to Refresh: Swipe down on the screen to initiate the refresh process.
4. Notification: Once completed, a notification stating “Blocking refreshed” will appear at the bottom of your screen.

For AppBlock version 3.8.0 and newer:

1. Open AppBlock: Launch the AppBlock application on your device.
2. Navigate to the Blocking Tab: Tap on the “Blocking” tab within the app interface.
3. Tap the Refresh Icon: Tap the icon in the top right corner to refresh the blockings.

If refreshing the blockings doesn’t resolve the issue, please contact our support team for further assistance.

Figure out what’s blocking you:

• Schedule/Quick Block without active Strict Mode: Simply adjust or disable the schedule.
• Strict Modeis activated: Fulfill the deactivation condition:
  • Use a Charger, PIN Code, ask your Approval contact to deactivate SM for you or wait for the Timer/Follow schedules condition to expire (if no PIN/Charger/Approval deactivation method is set).

Urgent unblock (Strict Mode deactivation):

1. Open the AppBlock app and go to Contact support.
2. Type “Contact support” in the chat to skip the chatbot and access the support form.
3. Select “Emergency Unblocking” 
4. The first time you do this, you’ll be guided through a short emergency flow with a few questions.
   • Once completed, Strict Mode will be disabled once.
   • If you need to use it again in the future, you’ll be asked to rewrite a specific string at the end of the flow to prevent you from bypassing the Strict Mode easily.

If You’re Using an Older App Version (below 3.14.4):

If your version doesn’t include the emergency flow, we can help you manually.
We’ll send you a one-time unlock code to disable Strict Mode and remove the PIN (if one was set).

If you have any other problems, don’t be afraid to reach out to us.

iOS manages this component directly, so we can’t guarantee that it will always work perfectly. If you notice that a deleted app remains on the blocking list, you can try refreshing your blocking settings within the AppBlock app. Here’s how:

For AppBlock version 3.7.0 and older:

1. Open AppBlock: Launch the AppBlock application on your device.
2. Navigate to the Blocking Tab: Tap on the “Blocking” tab within the app interface.
3. Pull to Refresh: Swipe down on the screen to initiate the refresh process.
4. Notification: Once completed, a notification stating “Blocking refreshed” will appear at the bottom of your screen.

For AppBlock version 3.8.0 and newer:

1. Open AppBlock: Launch the AppBlock application on your device.
2. Navigate to the Blocking Tab: Tap on the “Blocking” tab within the app interface.
3. Tap the Refresh Icon: Tap the icon in the top right corner to refresh the blockings.

If refreshing the blockings doesn’t resolve the issue, please contact our support team for further assistance.