AppBlock on Android

We apologize for the trouble you’re experiencing! We’re currently transitioning to a new billing system for managing premium subscriptions, and during this process, some users may get logged out of their premium features if they aren’t signed in to the app—especially if you’re using AppBlock on multiple devices.

Please try these steps in this specific order:

1. Check Your Google Play Account

• Open the Google Play Store > Profile picture > Payments & subscriptions → Subscriptions.
• If AppBlock isn’t listed, switch accounts by tapping the arrow next to your name > Select the correct account or add another one.

2. Clear Google Play Store Data

• Press and hold the Play Store icon > App info > Storage & cache > Clear data.
• Remove AppBlock from recent apps and reopen the Play Store.

3. Make sure you’re signed in AppBlock app

• In AppBlock, go to Profile (More) > Sign in or create an account.

4. Restore Purchase in app

• If signing in did not fix the problem, go to Profile (More) > Troubleshooting > Restore Purchase.

In case the problem persisted, please contact us and select “Problem with Premium” as a reason.

Starting with version 7.1.14, you can use your AppBlock account to access your premium subscription on both Android and iOS devices. Here’s how:

First, log into the AppBlock app on the device where you initially purchased the premium subscription (Android). Make sure you’re signed into the Google Play account used for the original purchase and also log into AppBlock app with your app account.

Then, on your other device (iOS), log into the same AppBlock account. This will activate your premium subscription on both devices.

If you’re using an older version of AppBlock, please provide the order ID of your current Android premium subscription (this can be found in the confirmation email sent by the Google Play Store on the day of purchase) so we can issue a refund for the remaining portion of your Android subscription. You can then purchase a new subscription on iOS. If you’re interested in this option, please contact us with your order ID, and we’ll proceed with the refund process.

In case your settings app is blocked, you must have enabled this option in Strict Mode. When you activate Strict Mode and select “block device settings”, it restricts access to your settings.

In case you cannot wait till the Strict Mode is off and need to deactivate Strict Mode immediately to get access to your settings, please contact us and choose “I need help with unblocking” as a reason for your message.

If you frequently need access to settings, you might want to consider turning off the “block device settings” option before reactivating Strict Mode. 🙂

Some users have encountered a blocked UI system due to the “Block recent apps” feature. Here’s how you can resolve it:

1. Deactivate Strict Mode: If you’re able to, use one of the unblocking methods, like connecting your device to a charger or entering a PIN, to deactivate Strict Mode. In case you have not set a PIN code or charger unblocking, contact us using the Contact Support form and choose “Emergency unblocking” reason for contacting us.
2. Turn Off “Block Recent Apps”: Once Strict Mode is deactivated, go into your settings and disable the “Block recent apps” feature to prevent this issue from recurring.

If apps you didn’t intend to block are being restricted, it’s usually due to a settings issue. Here’s how to fix it:

1. Check Your Blocking Settings:
   • Schedules: Ensure no schedule is unintentionally blocking apps.
   • Quick Block: Confirm Quick Block isn’t activated, as it blocks all apps with one tap.
2. Restart Your Phone: A quick restart often resolves minor issues.
3. Reinstall AppBlock: If the problem persists, reinstalling AppBlock can help.

Still having trouble? Contact our support team—we’re here to help!

If apps or websites that should be blocked are still accessible, here are a few steps to troubleshoot:

1. Check Your Blocking Settings:
   • Schedules: Make sure a schedule is active and correctly set to block the intended apps or websites.
   • Quick Block: Confirm Quick Block is enabled if you’re relying on it to block everything temporarily.
2. Check Permissions:
   • Accessibility Permissions: For website blocking, AppBlock needs specific permissions.
3. Check Troubleshooting: Go to the troubleshooting section in settings to make sure all required permissions are granted.
4. Restart Your Phone: Restarting can often help if the blocks aren’t functioning as expected.
5. Reinstall AppBlock: Reinstalling can refresh settings and resolve lingering issues.

If the issue continues, please reach out to our support team—we’re here to help!

If your mobile banking app, payment app, or wallet is being blocked even though you did not specifically block it, this is likely due to the “Block Device Settings” feature being enabled in Strict Mode.

Why This Happens:

Certain apps, such as banking and payment apps, often require access to authentication services (like fingerprint or password authenticators) in order to function properly. These authenticators sometimes need access to your device’s settings. When AppBlock’s Block Device Settings feature is enabled, it prevents these apps from accessing the necessary settings for authentication, which can lead to the app being blocked unintentionally.

How to Fix It:

To resolve this issue, you can disable the Block Device Settings feature in Strict Mode. Here’s how:

1. Open AppBlock.
2. Navigate to Strict Mode settings and deactivate Strict Mode.
3. Look for the option labeled “Block Device Settings”.
4. Disable this option.

Once this is done, your banking or payment apps should no longer be blocked and will be able to function properly.

In case you have set Strict Mode for a long period of time and need to urgently unblock AppBlock, please go to Contact support and select reason “Emergency unblocking” or in case of older versions of AppBlock “I need to unlock my device” for contacting us. We will send you a one-time code that will deactivate Strict Mode and delete the PIN code to enter AppBlock in case you set one up.

We’re sorry to hear about the accessibility issues you’re experiencing. This is often related to how some operating systems handle background services. Here are a few steps that may help resolve this:

1. Keep AppBlock Locked in Recent Apps: When AppBlock is removed from your recent apps, the accessibility service may be turned off. To prevent this, hold down the AppBlock icon in your recent apps and select the “lock” option. This keeps it running in the background.
2. Toggle Accessibility: On some devices, simply turning the accessibility setting off and back on can restore it, on others, restart of your device may help re-enable it.
3. Enable Key Settings in Troubleshooting: Make sure you’ve enabled settings like autostart and adjusted battery optimization for AppBlock. Following all steps in the Troubleshooting section can also improve performance.

If these steps don’t fully resolve the issue, please reach out for further assistance.

Yes, you can use AppBlock Premium on multiple devices! Just make sure you’re signed in with the same Google Play account you used for the purchase, and you’ll have access to all premium features on your other Android devices.

To get started, download AppBlock on each device and log in with your account to enjoy Premium benefits on all of them. If the premium features aren’t showing up, go to AppBlock > Profile (More) > Troubleshooting > Restore Purchases to refresh your access.

For devices on different platforms (Android and iOS), ensure you have the latest version of the app on both. Sign in with the same AppBlock account on each device, and you should see your premium subscription on both. If not, try the “Restore Purchases” option on each device as well.

These are the supported browsers: 

Chrome, Chrome Beta, Opera, Opera Beta, Opera Mini, Opera Mini Beta, Opera Touch, Huawei Browser, UC Browser, UC Mini, UC Turbo, CM Browser, Dolphin, Firefox, Firefox Beta, Microsoft Edge, Ecosia, Phoenix, Puffin, Maxthon Browser, Mint Browser, Via, Kiwi Browser, Nox, DuckDuckGo, Bromite, Spin browser.

In case you are using a browser that is not on this list, you can either block it as an app or turn on the “block unsupported browsers” in Extra options.

Unfortunately, we have not yet found a technology that allows us to reliably block apps in pop-up view or floating windows on all devices. However, we are continuously exploring solutions and hope to implement this functionality in the future.

Many apps allow you to disable the pop-up view or floating window feature within their settings, which may be worth considering. You can find guides online by searching for the specific app and terms like “floating window,” “pop-up,”or “window in window.”

In Strict Mode, you can use the option “Block recent apps” to prevent opening apps in pop-up view or floating windows from the recent apps menu. Additionally, locking AppBlock in recent apps may improve its ability to block pop-up windows reliably.

We appreciate your patience as we work toward a more robust solution!