AppBlock on Android

Figure out what’s blocking you:

• Schedule/Quick Block without active Strict Mode: Simply adjust or disable the schedule.
• Strict Mode is activated: Fulfill the deactivation condition:
  • Use a Charger, PIN Code, ask your Approval contact to deactivate SM for you or wait for the Timer/Follow schedules condition to expire (if no PIN/Charger/Approval deactivation method is set).

Urgent unblock (Strict Mode deactivation):

1. Open the AppBlock app and go to Contact support.
2. Type “Contact support” in the chat to skip the chatbot and access the support form.
3. Select “Emergency Unblocking” 
4. The first time you do this, you’ll be guided through a short emergency flow with a few questions.
   • Once completed, Strict Mode will be disabled once.
   • If you need to use it again in the future, you’ll be asked to rewrite a specific string at the end of the flow to prevent you from bypassing the Strict Mode easily.

If You’re Using an Older App Version (below 7.5.2):

If your version doesn’t include the emergency flow, we can help you manually.
We’ll send you a one-time unlock code to disable Strict Mode and remove the PIN (if one was set).

If you have any other problems, don’t be afraid to reach out to us.

If you cannot uninstall AppBlock, follow these steps:

1. Check Strict Mode Status:
   • Go to Strict Mode > Options and check if the “Disable AppBlock Uninstalling” feature is enabled.
2. Disable Strict Mode:
   • You’ll need to turn off Strict Mode first. If you don’t have access to the PIN code or Charger method and “block device settings” option is also turned on, this step may require
     contacting support.
3. Uninstall Through Device Settings:
   • If “Block Device Settings” is not enabled in Strict Mode:
     • Go to your device’s Settings > Device Admin Apps.
     • Disable AppBlock as a device admin app.
     • Proceed to uninstall AppBlock as usual.

If you’re still facing issues, reach out to our support team for assistance.

In case your settings app is blocked, you must have enabled this option in Strict Mode. When you activate Strict Mode and select “block device settings”, it restricts access to your settings.

In case you cannot wait till the Strict Mode is off and need to deactivate Strict Mode immediately to get access to your settings, please contact us and choose “I need help with unblocking” as a reason for your message.

If you frequently need access to settings, you might want to consider turning off the “block device settings” option before reactivating Strict Mode. 🙂

Just attaching your charger is not enough. With the charger attached, you must go into the locked schedule’s detail page and press the little lock on the top right hand corner to unlock the schedule.

Occasionally, the schedule cannot be unlocked even if the charger is connected. Try reconnecting the charger with the locked schedule’s detail screen opened and wait for a while, then try to unlock it again. You cannot use the charger to unlock a schedule which is locked for a set time. In this case, you will have to wait until the timer runs out.

We’re really sorry about the issue you’re experiencing.

In some cases, there may be a bug that prevents AppBlock from resuming normal activity after blocking has been paused or a schedule has ended. Although the schedules are not active or you’ve used the pause feature, some apps may stay blocked longer than they should.

Our development team is currently investigating this problem. However, because we haven’t been able to replicate the issue consistently on our testing devices, finding a complete fix may take some time.

Temporary Solution:
In the meantime, we recommend restarting your device. Restarting usually helps refresh AppBlock’s system permissions and should temporarily resolve the issue, allowing your apps to be unblocked as expected.

We truly appreciate your patience and understanding while we work on a permanent solution. Thank you for being part of the AppBlock community!